Sales & Promotions FAQs

When are sales and promotions valid?

Coupon codes are valid only during the dates and times specified in the promotion.

  • All times are in Central Standard Time (CST)
  • Orders need to be placed before the promo ends
  • Once it expires, we’re not able to apply it afterward

Can I use multiple discounts on a single product?

No, only ONE discount will be applied per product.

What items are eligible for promotions?

Most promotions, unless stated, apply to regular-priced items.

A few things are usually excluded:

  • Sale or clearance items
  • Scrap leather or bulk scrap listings
  • Custom orders
  • Gift cards

If something different applies, we’ll always note it in the promotion details.

Do I need to meet a minimum purchase amount?

If there’s a minimum, it needs to be met before tax and shipping.

The discount will apply to your items - not shipping or taxes.

Can I use a coupon code more than once?

Unless explicitly stated, codes are one-time use per customer.

And just like promotions, only one code can be used per order.

What happens if I return an order that used a promotion?

If you return something, your refund will match what you actually paid after the discount.

Promotions aren’t able to be reissued once they’ve been used.

What happens if I return part of a Buy X Get X promotion?

These promos depend on keeping the full set of items.

If part of the order is returned:

  • We’ll check if the promotion still applies
  • If it doesn’t, the discount will be adjusted
  • The “free” or discounted item may be factored back into the refund

Do promotions apply to shipping?

Promotions usually apply to products only - not shipping.

If we run a shipping promo, we’ll call that out separately.

Are there any other restrictions?

A few important notes:

  • Promotions must be used as intended
  • Orders may be canceled if a promotion is misused
  • Expired promotions will not be honored
  • We reserve the right to modify or end promotions at any time

How does your Free Shipping promotion work?

Free Shipping promotions are valid on U.S. orders totaling $30 or more and apply to standard shipping only. The promotion covers shipping costs up to $30. Expedited or upgraded shipping methods are not eligible, and no exceptions or rainchecks will be offered.