Sales & Promotions FAQs
When are sales and promotions valid?
Coupon codes are valid only during the dates and times specified in the promotion.
- All times are in Central Standard Time (CST)
- Orders need to be placed before the promo ends
- Once it expires, we’re not able to apply it afterward
Can I use multiple discounts on a single product?
No, only ONE discount will be applied per product.
What items are eligible for promotions?
Most promotions, unless stated, apply to regular-priced items.
A few things are usually excluded:
- Sale or clearance items
- Scrap leather or bulk scrap listings
- Custom orders
- Gift cards
If something different applies, we’ll always note it in the promotion details.
Do I need to meet a minimum purchase amount?
If there’s a minimum, it needs to be met before tax and shipping.
The discount will apply to your items - not shipping or taxes.
Can I use a coupon code more than once?
Unless explicitly stated, codes are one-time use per customer.
And just like promotions, only one code can be used per order.
What happens if I return an order that used a promotion?
If you return something, your refund will match what you actually paid after the discount.
Promotions aren’t able to be reissued once they’ve been used.
What happens if I return part of a Buy X Get X promotion?
These promos depend on keeping the full set of items.
If part of the order is returned:
- We’ll check if the promotion still applies
- If it doesn’t, the discount will be adjusted
- The “free” or discounted item may be factored back into the refund
Do promotions apply to shipping?
Promotions usually apply to products only - not shipping.
If we run a shipping promo, we’ll call that out separately.
Are there any other restrictions?
A few important notes:
- Promotions must be used as intended
- Orders may be canceled if a promotion is misused
- Expired promotions will not be honored
- We reserve the right to modify or end promotions at any time
How does your Free Shipping promotion work?
Free Shipping promotions are valid on U.S. orders totaling $30 or more and apply to standard shipping only. The promotion covers shipping costs up to $30. Expedited or upgraded shipping methods are not eligible, and no exceptions or rainchecks will be offered.