Ordering / Shipping Questions
A: The Leather Guy is open Monday – Friday 10:00 am – 5 pm (CST). We are closed Saturdays, Sundays, and all major U.S. Holidays. If you reach out to us after hours or over the weekend, please allow 24-48 hours for us to respond.
Q: Do you offer wholesale?
A: Yes we do offer wholesale accounts to our small business customers!
Email us a copy of your tax ID certificate and include all your personal and company contact information to receive 10% off every regularly priced item we carry.
Exclusions include: Special ordered items and items already marked down on sale.
A: The letters at the end of the titles are solely for us and mean nothing to the end consumer.
It’s a way for us here at The Leather Guy to know which hides get which labels. It has nothing to do with the grade of the leather.
Q How do you properly fold and store full hides?
A: Have you ever ruined a hide or there were a ton of wrinkles throughout it because you didn't properly store the leather? Here is a quick tutorial video on how to properly fold leather so you can minimize the wrinkles or cause any damage to the hide. Please watch the video here
You earn 1 point for every dollar you spend on our website, gift cards excluded, while signed into an active account. Points are not rounded up to the next dollar. If you spend $114.75, you will earn 114 points. You must be signed into an active account to earn points. Guest checkouts do not earn points.
You must be signed into an active account to earn and redeem points. Guest checkouts do not earn points. If you have multiple accounts with several emails, the points will only be applied to the account you were signed in under. We cannot merge customer accounts, so it is important that you use the same account for every transaction in order to earn and keep track of all your purchases. Unfortunately we cannot credit points to accounts when a purchase is made as a guest. You must make sure you are signed in before completing your purchases.
When you redeem your points, you will receive an email with a coupon code. If that code is for Free Shipping or a certain dollar amount off your next order, enter it just like you would any other coupon code, in the Gift Card/Discount Code box in your cart. You will find the box under order details. If you do not enter your code, you cannot get your discount.
If you have chosen to redeem for an item, like a baseball cap, you will also receive a coupon code in your email. You will need to add the item to your cart when you place your next order. You will then enter the code in the Gift Card/Discount Code box in your cart and the cost of the item will be removed from your total. Please check the terms of your reward if you are unsure what to add to your cart.
Adding your coupon code in a note does NOT redeem your discount or free product. Please be sure to follow the above steps to ensure you receive your discount or item.
We cannot redeem your reward if you add the code in the note section. You will have to place another order to use your reward.
Sorry, we cannot award points for any purchases made outside of our website. If you want the best prices available and to ensure you earn points for every purchase, be sure to shop us directly on our website.
Ordering / Shipping Questions
A: If you want to get an estimated Shipping cost before checkout, please follow the below steps:
1.) ADD items to your SHOPPING CART.
2.) Go to the YOUR SHOPPING cart page.
3.) ENTER your ZIP-CODE, select your state (from dropdown) into the shipping calculator.
4.) Click ESTIMATE.
Please remember : all DYEs and flammable items must travel Ground Transportation (UPS), due to ORM-D regulations.
A: Unfortunately, we cannot change an order once it has been placed. If you want to add something, please place a second order and add a note letting us know you would like it combined with your previous order.
If your previous order has not already shipped (we box and ship pretty quickly), we will combine them and refund any shipping overage that may occur! Not all combined orders will have a shipping overage, but we will do our best to save you what we can on shipping.
A: We ship with the United States Postal Service (USPS), and UPS.
A: You sure can! Our website and marketplace shops do not have the option for expedited shipping when placing an order. However you can give us a call (507-932-3795) or shoot us an email at email@example.com and let us know you would like to upgrade your shipping on an existing order.
If you place your order when we are closed (nights & weekends), add a note and we will contact you the next business day!
A: All orders are processed and mailed within 24 hours of the time you complete your order, during regular business hours Monday-Friday. Any orders placed after Noon on Friday will go out Monday when we are back in the shop!
A: If you place two different orders going to the same address, we will automatically combine them to try and save you on shipping.
If you place multiple orders on theleatherguy.org, eBay, Amazon, or Etsy just add a note that you have placed an order with us on one of our other sites and we will still combine the orders for you.
A: Shipping is calculated by weight and size of the package. The amount of items in your order do not affect the shipping. Once a box goes over a pound, it cannot be sent by First Class mail and must go by either Priority or UPS, both of which cost a little bit more. When ordering scrap, you will see the shipping price go up because each listing you buy is equal to one pound and is already in the higher shipping bracket to begin with.
A: Contact you local Post Office or UPS location immediately.
Please understand that once a package is in the hands of the delivery company, we cannot change addresses or get you any further information than what is shown on your tracking number.
If your package is not where you expected, USPS or UPS have ways to track lost packages and you must contact them personally to do so. The sooner you contact them the better the chance your package can be found and returned to you. Be sure to check your tracking number regularly so you know when items are expected to arrive.
Should the delivery company determine the package be lost or stolen, you can open a claim with the delivery service to get a refund.
A: We strive to make returns as hassle free as possible. Please be aware that we have a 30 day limit on returns from date of order. Please contact us within 7 days of receiving your items and request an RA number. You can do so by calling us at 507-932-3795 or firstname.lastname@example.org. Returns sent without authorization will incur a restocking fee of 25%, to be taken from your refund amount.
A Return Authorization number (RA) is required to be written on at least two sides of the return package.
All pre-approved return packages should be shipped too:
The Leather Guy
149 West Circle Drive
St. Charles, MINNESOTA 55972
If you want to return your purchase, we ask that they are returned in the same condition in which you received them (i.e. If the hide was rolled on receipt, it must be returned rolled, if packaged it must be unopened). Shipping costs are at customer's expense. If an item is returned in any other state than it was sent, we will take a restocking fee of 25% from your refund.
If you are returning a full upholstery hide we ask that you watch this short video in order to minimize wrinkles and damage to the hide.
If you want to exchange any hide, please issue your request with specific details (samples if possible). Any exchanged hides will be a brand new transaction.
Please include: Daytime Contact information with the return.
A: As of right now we do not have patterns for making crafts.
A: Yes, you can sew leather with your home sewing machine.
Please check your users manual, or reach out the manufacturer to find out what thickness your machine can handle. The thickness that most home machines can sew would be 2 layers of 2-3 ounce leather, but it is best to know your own machines capabilities before trying a new material on it.
We recommend that you purchase a leather needle and foot from your local fabric store before you start sewing leather. Standard needles and feet may damage the leather, or not work on it all together.
A: There are a number of tannages, but 3 tannages are the most common in or shop.
1) Vegetable tanned
2) Chrome tanned
3) Brain tanned.
Less commonly known tannages are Alum, Old world, Oil tanned, and Chromexcel. Check out our Leather 101 blog for more information on tanning: https://theleatherguy.org/blogs/leather-101/leather-101-leather-tannage
A: Leather is measured differently than fabric so if you are used to working with fabric here is a simple chart to help you know how much leather you should purchase. Please read our blog on leather measurement for more information.
|Yards||Square Feet||Yards||Square Feet|
Please keep in mind that you will have to figure in waste.
Q: Why does the square footage on the leather not match up with the square dimensions in the listing's description?
A: The square dimensions given within a listing for a hide are the cleanest piece you could get out of the hide, removing the rough edges and not the total amount of square footage for the hide.
Q: What are ounces (oz)?
A: The thickness of leather is gauged in ounces (oz). One ounce equals 1/64th of an inch.
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