General Questions

Q: What are your hours of operations?

Q: Do you have a brick and mortar store location?

Q: Do you offer wholesale?

Q: What does the letter stand for that at the end of the titles of your listings?

Q: How do you properly fold and store full hides?

Q: Do you offer Military Discounts?

Q: Do you offer First Responder Discounts?

Q: Do you offer Student/Teacher Discounts?

 

Ordering / Shipping Questions

Q: Do you offer free shipping?

Q: What are the restrictions for Free Shipping?

Q: How much is it going to cost to ship my order?

Q: Do you offer shipping insurance?

Q: Can you add something to my order?

Q: What are my shipping options?

Q: Can I get upgraded/faster shipping if I pay for it?

Q: How soon does my leather ship when I place an order?

Q: I have multiple orders, do you combine shipping?

Q: I only added one more item to my cart, why did the shipping go up so much?

Q: What if my package gets lost or stolen?

Q: Do you have a RETURN POLICY?

 

Advanced Questions

Q: Do you make or sell patterns?

Q: Can I sew leather with my home sewing machine?

Q: How many tannages are there?

Q: How much leather do I need for my project?

Q: Why does the square footage on the leather not match up with the dimensions in the listing?

Q: What are ounces (oz)?

 

General Questions

 

Q: What are your hours of operations?

A: The Leather Guy office is open for phone calls and emails Monday – Thursday 10:00 am – 4:30 pm (CST), and Friday 10:00 am - 3:00 pm (CST). We are closed Saturdays, Sundays, and all major U.S. Holidays. If you reach out to us after hours or over the weekend, please allow 24-48 hours for us to respond.

Our physical store location is only open to visitors by appointment.

Q: Do you have a brick and mortar store location?

A: We do!  We are only open to customers by appointment so please call us at 507.932.3795 to book yours at least 24 hours in advance to your visit. Our shop's appointment hours are Tuesday-Thursday 10AM - 4PM, and Friday 10AM - 3PM.

We are located at 149 West Circle Dr. Saint Charles MN, 55972. Browsing the website before your visit and creating a wish list will help us find exactly what you are looking for quickly! We are set up more as a warehouse than a retail location, but we will be happy to pull leather for you.  

Please note that we cannot offer online prices in store. If you wish to shop a promotional sale, please do so online and we will be happy to pull your order and have it ready for you to pick up the following week day. Any orders placed in store will not receive promotional discounts available on the website.

 

Q: Do you offer wholesale?

A: Yes we do offer wholesale accounts to our small business customers!

Email us a copy of your tax ID certificate and include all your personal and company contact information to shop tax-free for your business.

 

Q: What does the letter / number mean at the end of the titles of your listings?

A: The letters at the end of the titles are solely for us and mean nothing to the end consumer.

It’s a way for us here at The Leather Guy to know which hides get which labels. It has nothing to do with the grade of the leather.

 

 Q How do you properly fold and store full hides?

 

A: Have you ever ruined a hide or there were a ton of wrinkles throughout it because you didn't properly store the leather? Here is a quick tutorial video on how to properly fold leather so you can minimize the wrinkles or cause any damage to the hide. Please watch the video here

 

Q: Do you offer Military Discounts?

A: Yes we do. Our discount applies to every branch of service, whether Active Duty or Veteran. To receive your discount, please verify yourself with our partner ID.me here, or in checkout. Once verified you will receive a 5% discount on all orders.

 

Q: Do you offer First Responder Discounts?

A: Yes we do. To receive your discount, please verify yourself with our partner ID.me here, or in checkout. Once verified you will receive a 5% discount on all orders.

 

Q: Do you offer Student/Teacher Discounts?

A: Yes we do. To receive your discount, please verify yourself with our partner ID.me here, or in checkout. Once verified you will receive a 5% discount on all orders.


  

Ordering / Shipping Questions

Q: Do you offer free shipping?

A: Yes, we do! Orders placed on our website of $150 or more qualify for free standard shipping to the contiguous states. Please bear in mind, should your order be large or heavy enough to require multiple boxes or over-sized packaging, free shipping will only cover up to a $40 fee. For example, is your shipping fee comes to $65, you will only need to pay $25. You’ll receive a heavily discounted shipping price instead of free shipping.

Q: What are the restrictions for Free Shipping?

A: Free shipping is only available for the contiguous states, Sorry Alaska and Hawaii! International shipping does not apply for free shipping or shipping discounts. 

Free shipping covers up to $40 in shipping costs. If your order's shipping fee exceeds that amount, we will credit you the $40 and ask you to pay the overage. This fee will come up during checkout. For example, is your shipping fee comes to $65, you will only need to pay $25. 

Q: How much is it going to cost to ship my order?

A: If you want to get an estimated Shipping cost before checkout, please follow the below steps:
1.) ADD items to your SHOPPING CART.
2.) Go to the YOUR SHOPPING cart page.
3.) ENTER your ZIP-CODE, select your state (from drop down) into the shipping calculator.

4.) Click ESTIMATE.

Please remember : all DYEs and flammable items must travel Ground Transportation (UPS), due to ORM-D regulations.

Q: Do you offer shipping insurance?

A: Yes, starting on August 10, 2020, you can add insurance to your order via our partner at Route. Simply add it at checkout!

Should your package get lost or stolen, this is the only way that you can receive a refund. Unfortunately as a small company, we cannot replace or refund lost or stolen packages, but our insurance will ensure that you don't get left out in the cold! Just reach out to Route directly at https://claims.route.com/ with your order information and they will help settle your claim. Sorry, we cannot handle any claims personally here at The Leather Guy.

Q: Can you add something to my order?

A: Unfortunately, we cannot change an order once it has been placed. If you want to add something, please place a second order and add a note letting us know you would like it combined with your previous order.

If your previous order has not already shipped (we box and ship pretty quickly), we will combine them and refund any shipping overage that may occur! Not all combined orders will have a shipping overage, but we will do our best to save you what we can on shipping.

Please note we will no longer be holding orders to combine at the end of sales events. We simply no longer have the room. They will ship as soon as they are placed. Sorry for any inconvenience.

 

Q: What are my shipping options?

A: We ship with the United States Postal Service (USPS), and UPS. 

 

Q: Can I get upgraded/faster shipping if I pay for it?

A: You sure can! Our website and marketplace shops do not have the option for expedited shipping when placing an order. However you can give us a call (507-932-3795) or shoot us an email at sales@theleatherguy.org and let us know you would like to upgrade your shipping on an existing order. 

If you place your order when we are closed (nights & weekends), add a note and we will contact you the next business day! 

 

Q: How soon does my order ship when I place it?

A: All orders are processed and shipped within 24 hours of the time you complete your order, during regular business hours Monday-Friday. Any orders placed after Noon on Friday will go out Monday when we are back in the shop!

 

Q: I have multiple orders; do you combine shipping?

A: If you place two different orders going to the same address, we will automatically combine them to try and save you on shipping.

If you place multiple orders on theleatherguy.org, eBay, Amazon, or Etsy just add a note that you have placed an order with us on one of our other sites and we will still combine the orders for you.

Please note we will no longer be holding orders over several days to combine at the end of sales events. We simply no longer have the room. They will ship as soon as they are placed. Sorry for any inconvenience.

 

Q: I only added one more item to my cart, why did the shipping go up so much?

A: Shipping is calculated by weight and size of the package. The amount of items in your order does not affect the shipping, the weight does. Once a box goes over a pound, it cannot be sent by First Class mail and must go by either Priority or UPS, both of which cost a little bit more. When ordering scrap, you will see the shipping price go up because each listing you buy is equal to one pound and is already in the higher shipping bracket to begin with.

 

Q: What if my package gets lost or stolen?

A: Get in touch with UPS or USPS immediately and give them your tracking information. They have several ways to find out where your package was last scanned and may be able to find it for you!  It is not uncommon for USPS packages to be scanned as delivered and then show up the next day.

Check with your neighbors, look in other areas that it could have been placed (deck, side/back door, etc), check with others in your house to see if they put it somewhere.

Unfortunately, we cannot do anything once the package has left our shop, your local delivery persons are your best first contact. Please understand we are a small company and are willing to assist you in dealing with the carrier however we cannot replace or issue refunds for lost or stolen items. It is your responsibility to ensure you’re getting packages sent to safe and secure locations, and that you are double checking that the correct address is entered at time of order. With package theft on the rise, we are needing to ask the consumers to take a more active roll in finding lost packages.  If you believe your package was stolen, please file a police report.

We are now offering shipping insurance through our partner Route. At checkout you will be able to add insurance to your order for a small fee. Should your package get lost or stolen, you will need to contact Route directly to open a claim at https://claims.route.com/. All lost or damaged package claims must be handled through Route, we cannot do any adjustments in house, sorry.

 

Q: Do you have a RETURN POLICY?

A: We strive to make returns as hassle-free as possible. Please be aware that we have a 30 day limit on returns from date of order. Scrap and Clearance sales are FINAL and cannot be returned. Please contact us within 7 days of receiving your items and request an RA number. You can do so by calling us at 507-932-3795 or sales@theleatherguy.org. Returns sent without authorization will incur a restocking fee of 25%, to be taken from your refund amount.

A Return Authorization number (RA) is required to be written on at least two sides of the return package.

All pre-approved return packages should be shipped too:

The Leather Guy

149 West Circle Drive

St. Charles, MINNESOTA 55972

 

If you want to return your purchase, we ask that they are returned in the same condition in which you received them (i.e. If the hide was rolled on receipt, it must be returned rolled, or if packaged it must be unopened). Shipping costs are at customer's expense. If an item is returned in any other state than it was sent, we will take a restocking fee of 25% from your refund.

If you are returning a full upholstery hide we ask that you watch this short video in order to minimize wrinkles and damage to the hide.

If you want to exchange any hide, please issue your request with specific details (samples if possible). Any exchanged hides will need to be processed as a new transaction.

 Please include: Daytime Contact information with the return.

  

 


 

Advanced Questions

Q: Do you make or sell patterns?

A: We do have some free downloadable PDF templates for a few beginner's leather craft projects available in our blog posts!  However we do not sell or produce templates at this time.

 

Q: Can I sew leather with my home sewing machine?

A: Yes, you can sew leather with your home sewing machine. 

Please check your users manual, or reach out the manufacturer to find out what thickness your machine can handle. The thickness that most home machines can sew would be 2 layers of 2-3 ounce leather, but it is best to know your own machines capabilities before trying a new material on it.

We recommend that you purchase a leather needle and foot from your local fabric store before you start sewing leather. Standard needles and feet may damage the leather, or not work on it all together.

 

Q: How many tannages are there?

A: There are a number of tannages, but 3 tannages are the most common in or shop.

1) Vegetable tanned

2) Chrome tanned

3) Brain tanned.

Less commonly known tannages are Alum, Old world, Oil tanned, and Chromexcel. Check out our Leather 101 blog for more information on leather tannage.

 

Q: How much leather do I need for my project?

A: Leather is measured differently than fabric so if you are used to working with fabric here is a simple chart to help you know how much leather you should purchase. Please read our blog on leather measurement for more information.

  

Yards Square Feet Yards Square Feet
1 18 12 216
2 36 13 234
3 54 14 252
4 72 15 270
5 90 16 288
6 108 17 306
7 126 18 324
8 144 19 342
9 162 20 360
10 180 21 378
11 198 22 396

Please keep in mind that you will have to figure in waste.

 

Q: Why does the square footage on the leather not match up with the square dimensions in the listing's description?

A:  The square dimensions given within a listing for a hide are the cleanest piece you could get out of the hide, removing the rough edges and not the total amount of square footage for the hide.

 

Q: What are ounces (oz)?

A: The thickness of leather is gauged in ounces (oz).  One ounce equals 1/64th of an inch.


 

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