A: Our warehouse is only open to visitors by appointment. Click here to see what times we have available!
The Leather Guy office staff will be answering phones and emails Monday-Friday 9am -4pm (CST). While we will do our very best to respond quickly, sometimes it will be necessary to leave a voicemail or remain patient on an email response. Please know on those days we will check voicemail and email messages several times a day, customer service is very important to us! We are closed Saturdays and Sunday as well as all major Holidays, if you reach us during this time please allow 24-48 hours for us to respond.
A: We do offer visits to our warehouse, simply schedule an appointment at least 24 hours before you would like to visit. You can book an appointment online 24 hours a day here or call 507-932-3795 M-F 9am-4pmm (CST) for assistance to book an appointment.
Since we are set up as a warehouse and not a proper retail location, we strongly suggest browsing the website before your visit and creating a wish list that will help us find exactly what you are looking for! Scraps are the only area of the warehouse that is able to be browsed. Otherwise we will need to pull items for you.
We are located at 149 West Circle Dr. Saint Charles MN, 55972.
Please note that we cannot offer online prices in store. If you wish to shop a promotional sale, please do so online and we will be happy to pull your order and have it ready for you to pick up the following week day. Any orders placed in store will not receive promotional discounts available on the website.
A: Yes we do offer wholesale/bulk pricing to our small business customers! We have select items that will automatically apply a discount when a certain amount is added to the cart.
If you are wanting to place a large order (100+ SF of leather, 10K+ of lace, etc.), you can visit our Special Orders Page and place an order with our special pricing. Don't see what you're looking for there? Give us a call at 507-932-3795 and let's see how we can help!
Not ready to make such large purchases? Email us a copy of your tax ID certificate and include all your personal and company contact information to shop tax-free for your business.
We also offer Business Account Discounts for our most loyal customers. Find out more information about those discounts here!
A: Yes, we sure can. However, our office hours are limited while our website is open 24 hours, 7 days a week! You can rest assured knowing that our website is 100% secure. Your info will not be sold and Credit Card numbers are not saved in our system.
We are unable to apply coupons or military discounts entering the orders manually, so if you want to make the most of your savings, order online!
A: Have you ever ruined a hide or there were a ton of wrinkles throughout it because you didn't properly store the leather? Here is a quick tutorial video on how to properly fold leather so you can minimize the wrinkles or cause any damage to the hide. Please watch the video here
A: We do offer pick-up if you live within a 100 mile radius of our warehouse. We can have most orders ready to pick up in 2-3 hours. When placing your order online, you can include the time you would like to pick-up in the notes or you can call us to set a time.
Please note our office hours. We cannot offer pick-up outside of our normal business hours.
Ordering / Shipping Questions
A: Unfortunately we no longer offer free shipping. We do offer discounted shipping on orders of $175+ for our Hobbyist and Pro Business Account members. Find out more on how to become a member.
We may offer free shipping days and coupons, so be sure to check your email or our social media so you don’t miss out!
A: Yes, we offer shipping insurance on every order. At checkout, you will be able to add insurance to your order for a small fee. Should your package get lost or stolen, please reach out to us at firstname.lastname@example.org with your order number and we can start a claim.
A: Unfortunately, we cannot change an order once it has been placed. You can place a second order, and if we have not packed up your previous order yet, we may be able to combine them, but we cannot guarantee this.
Please note we will no longer be holding orders to combine at the end of sales events. We simply no longer have the room. They will ship as soon as they are placed. Sorry for any inconvenience.
A: Domestically We ship with the United States Postal Service (USPS), and UPS (we offer DHL for international shipping.)
A: You sure can! Our website and marketplace shops do not have the option for expedited shipping when placing an order. However you can give us a call (507-932-3795) or shoot us an email at email@example.com and let us know you would like to upgrade your shipping on an existing order.
If you place your order when we are closed (nights & weekends), add a note and we will contact you the next business day!
A: All orders are processed and shipped within 24 hours of the time you complete your order, during regular business hours Monday-Friday. Any orders placed after Noon on Friday will go out Monday when we are back in the shop!
A: If you place two different orders going to the same address, we will automatically combine them to try and save you on shipping.
If you place multiple orders on theleatherguy.org, eBay, Amazon, or Etsy just add a note that you have placed an order with us on one of our other sites and we will still combine the orders for you.
Please note we will no longer be holding orders over several days to combine at the end of sales events. We simply no longer have the room. They will ship as soon as they are placed. Sorry for any inconvenience.
A: Shipping is calculated by weight and size of the package. The amount of items in your order does not affect the shipping, the weight does. Once a box goes over a pound, it cannot be sent by First Class mail and must go by either Priority or UPS, both of which cost a little bit more. When ordering scrap, you will see the shipping price go up because each listing you buy is equal to one pound and is already in the higher shipping bracket to begin with.
A: If you believe your package is lost or stolen, get in touch with UPS or USPS immediately and give them your tracking information. They have several ways to find out where your package was last scanned and may be able to find it for you! It is not uncommon for USPS packages to be scanned as delivered and then show up the next day.
Unfortunately, we cannot do anything once the package has left our shop, and your local delivery persons are your best first contact. Please understand we are a small company and are willing to assist you in dealing with the carrier, however we cannot replace or issue refunds for lost or stolen items unless you purchased shipping insurance at checkout.
It is your responsibility to ensure you’re getting packages sent to safe and secure locations, and that you are double checking that the correct address is entered at time of order. With package theft on the rise, we are needing to ask that consumers take a more active role in finding lost packages. If you believe your package was stolen, please file a police report.
A: Items must be returned in the state they were shipped in. If a hide was rolled it must be returned rolled. Items must be packed into appropiately sized boxes.
If you want to return your purchase, we ask that they are returned in the same condition in which you received them (i.e. If the hide was rolled on receipt, it must be returned rolled, or if packaged it must be unopened). Shipping costs are at customer's expense. If an item is returned in any other state than it was sent, we will take a restocking fee of 25% from your refund.
If you are returning a full upholstery hide we ask that you watch this short video in order to minimize wrinkles and damage to the hide.
If you want to exchange any hide, please issue your request with specific details (samples if possible). Any exchanged hides will need to be processed as a new transaction.
Please include: Daytime Contact information with the return.
A: We do have some free downloadable PDF templates for a few beginner's leather craft projects available in our blog posts! We also sell a variety of templates created by Makers Leather Supply.
A: Yes, you can sew leather with your home sewing machine.
Please check your users manual, or reach out the manufacturer to find out what thickness your machine can handle. The thickness that most home machines can sew would be 2 layers of 2-3 ounce leather, but it is best to know your own machines capabilities before trying a new material on it.
We recommend that you purchase a leather needle and foot from your local fabric store before you start sewing leather. Standard needles and feet may damage the leather, or not work on it all together.
A: There are a number of tannages, but 3 tannages are the most common in or shop.
- 1). Vegetable tanned
- 2). Chrome tanned
- 3). Brain tanned
Less commonly known tannages are Alum, Old world, Oil tanned, and Chromexcel. Check out our Leather 101 blog for more information on leather tannage.
A: Leather is measured differently than fabric so if you are used to working with fabric here is a simple chart to help you know how much leather you should purchase. Please read our blog on leather measurement for more information.
|Yards||Square Feet||Yards||Square Feet|
Please keep in mind that you will have to figure in waste.
A: The square dimensions given within a listing for a hide are the cleanest piece you could get out of the hide, removing the rough edges and not the total amount of square footage for the hide.
A: The thickness of leather is gauged in ounces (oz). One ounce equals 1/64th of an inch.
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