Returns must be made within 30 days of your purchase date. Unfortunately we can’t offer you a refund or exchange past the 30 day cut off. We highly recommend opening and checking your orders as soon as they arrive.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items returned in any other condition than they were sent will incur a restocking fee of 25% of the price of the item.
* Scrap Leather
Custom orders, retired colors, scrap leather, and clearance are exempt from being returned. We also do not accept products that are hazardous materials, or flammable liquids or gases.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately clearance items cannot be returned or refunded.
If you need to exchange your purchase for a similar item, send us an email at email@example.com. Once we have responded back to you, you can send your item to: The Leather Guy 149 West Circle Dr, Saint Charles, MN, 55972, United States.
To return your product, you should mail your product to:
The Leather Guy, 149 West Circle Dr, Saint Charles, MN, 55972, United States.
**Only mail your item after you have received correspondence from us authorizing the return. Any returns sent without previous correspondence will only be eligible for a partial refund.**
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.