Returns must be made within 30 days of your purchase date. Unfortunately we can’t offer you a refund or exchange past the 30 day cut off. We highly recommend opening and checking your orders as soon as they arrive.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items returned in any other condition than they were sent will incur a restocking fee of 25% of the price of the item.
* Scrap Leather
Custom orders, retired colors, scrap leather, and clearance are exempt from being returned. We also do not accept products that are hazardous materials, or flammable liquids or gases.
Please do not send your purchase back to the manufacturer.
To return your product, you should mail your product to:
The Leather Guy, 149 West Circle Dr, Saint Charles, MN, 55972, United States.
**Only mail your item after you have received correspondence from us authorizing the return. Any returns sent without previous correspondence will only be eligible for a partial refund.**
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Missing or Stolen Packages
If you believe your package is lost or stolen, get in touch with UPS or USPS immediately and give them your tracking information. They have several ways to find out where your package was last scanned and may be able to find it for you! It is not uncommon for USPS packages to be scanned as delivered and then show up the next day.
Unfortunately, we cannot do anything once the package has left our shop, and your local delivery persons are your best first contact. Please understand we are a small company and are willing to assist you in dealing with the carrier however we cannot replace or issue refunds for lost or stolen items. It is your responsibility to ensure you’re getting packages sent to safe and secure locations, and that you are double checking that the correct address is entered at time of order. With package theft on the rise, we are needing to ask the consumers to take a more active roll in finding lost packages. If you believe your package was stolen, please file a police report.
We are now offering shipping insurance through our partner Route. At checkout you will be able to add insurance to your order for a small fee. Should your package get lost or stolen, you will need to contact Route directly to open a claim at https://claims.route.com/. All lost or damaged package claims must be handled through Route, we cannot do any adjustments in house, sorry.
All clearance is final sale and cannot be returned or refunded.
Exotics, US Domestic Deer, Elk, and Bison have restricted shipping and are unavailable for international buyers to purchase directly on the website. If you wish to purchase exotic items you will need to contact us via phone: 507-932-3795 or email: email@example.com. In addition to the shipping cost, all shipments will incur a $110 USD Customs Inspection Fee.