Returns and Shipping Information

Yes, we now offer upgraded shipping options at checkout!  All you need to do is shop as normal and choose the expedited shipping method you want in the shipping section.

Please note the following:

• If you choose expedited shipping, but not expedited handling, your order will ship the next business day.
• If you choose expedited handling and expedited shipping, but place the order after 11 AM CST, your order will go out the next business day.
• Custom orders can choose expedited shipping; however, purchasing expedited shipping does not affect the lead time.
• Products like dyes, glue, and other alcohol-based products cannot ship expedited due to their contents.

Expedited handling is available for a $5 charge. Orders placed Tuesday-Friday before 11:00 AM CST will be sent out that same business day. Anything placed after 11:01 AM CST will go out the following business day.

This does not apply to custom or backorders. All major US holidays will have a 24-hour delay.

Unfortunately, we cannot change an order once it has been placed. You can place a second order, and if we have not packed up your previous order yet, we may be able to combine them, but we cannot guarantee this.

Please note that we will no longer hold orders over several days to combine at the end of sales events. We no longer have the room, so they will ship as soon as they are placed. Sorry for any inconvenience this causes.

Unfortunately we no longer offer free shipping. We do offer discounted shipping on orders of $175+ for our Hobbyist and Pro Business Account members. Find out more on how to become a member.

We may offer free shipping days and coupons, so be sure to check your email or our social media so you don’t miss out!

Yes, we offer shipping insurance on every order.

At checkout, you will be able to add insurance to your order for a small fee. Should your package get lost or stolen, please reach out to us at sales@theleatherguy.org with your order number and we can start a claim.

Claim processes can take 7-10 days from start to finish.
* Shipments to business locations have other requirements for filing claims. 

All orders will be processed and shipped within 24-48 hours of completing your order. We ship during regular business hours, Monday-Friday. All orders placed Friday after 11 am will go out on the following Monday. We are closed on all major holidays, so please expect a 24-hour delay.

If you need us to process your order sooner, we do offer an “Expedited Processing” fee at checkout. This will bump your order to the front of the queue and get it processed quickly. This does not affect the shipping time, merely the processing time.

We can! We ask that you leave us a note on any additional orders or shoot us an email at sales@theleatherguy.org letting us know you would like your orders combined.

Unfortunately, we can no longer automatically combine orders as our computer system does not alert us when two orders going to the same address have been placed.

Please note that we will no longer hold orders over several days to combine at the end of sales events. We no longer have the room, so they will ship as soon as they are placed. Sorry for any inconvenience this causes.

Shipping costs are set by USPS, UPS, and DHL and are not determined by the number of items in your cart, but rather by your location, the item weight, and the box dimensions.

A good example is scrap or remnant leather. When ordering scrap, the shipping price is already in a higher shipping bracket as the box and contents are already over a pound in weight. Any additional scrap you add can increase the weight by 1-20 pounds each, depending on the scraps being purchased.

If you believe your package is lost or stolen, get in touch with UPS or USPS immediately and give them your tracking information. They have several ways to find out where your package was last scanned and may be able to find it for you!

It is not uncommon for USPS or UPS packages to be scanned as delivered and then show up the next day.

Unfortunately, we cannot do anything once the package has left our shop, and your local delivery persons are your best first contact. Please understand we are a small company and are willing to assist you in dealing with the carrier, however, we cannot replace or issue refunds for lost or stolen items unless you purchased shipping insurance at checkout.

It is your responsibility to ensure you’re getting packages sent to safe and secure locations, and that you are double checking that the correct address is entered at the time of order. With package theft on the rise, we need to ask that consumers take a more active role in finding lost packages.

If you believe your package was stolen, please file a police report.

We offer USPS and UPS for orders placed within the United States. For international orders, we can offer DHL, USPS, and UPS.

If you purchase leather and ship it outside the United States, you are responsible for paying the receiving country's duties, import fees, or brokerage fees.

If you refuse to pay these fees, the package will be treated as abandoned and there will be no refund given. We will not allow returns on international orders.

There are four reasons this error typically pops up.

1. US Domestic Deer, Elk, and Bison have restricted shipping and are unavailable for international buyers to purchase directly on the website. If you wish to purchase exotic items, you will need to contact us via phone at 507-932-3795 or via email at sales@theleatherguy.org.

In addition to the shipping cost, all shipments will incur a $125 USD Customs Inspection Fee.

All other exotic leathers cannot be shipped outside the United States.

2. California State Assembly Bill No. 44 has prohibited the sale of fur and pelts. We cannot ship any fur or pelt to California. There are no exceptions.

3. Proposition 65, the State of California has prohibited the sale of flammable materials.

4. Flammable materials cannot be shipped via UPS 2nd Day Air or UPS Overnight.

If your cart does not have any of the above restrictions, and still will not let you check out, please contact us either by phone at 507-932-3795 or via email at sales@theleatherguy.org

We make every attempt possible to contact you if your address is coming up as invalid or undeliverable in our shipping system. However, if we do not hear back from you within five (5) days, we will cancel the order and it may incur a 25% restocking fee.

To ensure your package leaves our warehouse in a timely manner:

• Always put your apartment, unit, or suite number on the order, no matter how large or small the complex is.
• Double-check your house number, street address, city, state, and zip code.

Orders or items may be returned if they meet the following requirements:

• Item(s) must be in their original condition, meaning they cannot be used or altered in any way.
• Item(s) must be returned the way they were received. If your item was delivered rolled, you must return it rolled.
• The items must be returned within 30 days of the purchase date.

We strongly suggest you open and inspect your packages as soon as they arrive. You may start your return if your order meets the qualification requirements above. Start your return here.

Items not eligible for returns:

• Scrap Leather
• Retired Leathers
• Custom Orders
• Clearance Items

All items must be returned with approval. If items are returned without approval, the order will incur a 25% restocking fee.

Non-returnable items:

• Scrap Leather
• Retired Leathers
• Custom Orders
• Clearance Items
• Select Sale Items

A: No, you will be responsible for paying for your return shipping costs.

The original shipping costs are non-refundable. If you return your order, you will only be refunded for the products.

Once the item arrives back at our warehouse, we will open and inspect the items as quickly as possible and push through the refund.

Please note that some payment methods can take up to 3-7 business days to post back to your account.

If you have not received your refund after a week, please contact your bank or credit card issuer to see if there is an issue with the refund being given.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@theleatherguy.org

We will do our best to help you!

Packages deemed "return to sender" due to an insufficient address, no known person at the address, unclaimed mail, or "refused package" will incur the return shipping fee, typically the cost as the original shipping.

This fee will come from the refund of the items purchased. There will be no refund if the return postage exceeds the cost of the items returned.

Returned international orders may also incur import fees, brokerage fees, or duties, as well.