Returns and Shipping Information
Q: Do you offer free shipping?
A: Unfortunately we no longer offer free shipping. We do offer discounted shipping on orders of $175+ for our Hobbyist and Pro Business Account members. Find out more on how to become a member.
We may offer free shipping days and coupons, so be sure to check your email or our social media so you don’t miss out!
Q: How soon does my order ship when I place it?
A: All orders will be processed and shipped within 24-48 hours of completing your order. We ship during regular business hours, Monday-Friday. All orders placed Friday after 11am will go out on the following Monday. We are closed all major holidays so please expect a 24 hour delay.
If you need us to process your order sooner, we do offer an “Expedited Processing” fee at checkout. This will bump your order to the front of the queue and get it processed quickly. This does not affect the shipping time, merely the processing time.
Q: Do you offer shipping insurance?
A: Yes, we offer shipping insurance on every order. At checkout, you will be able to add insurance to your order for a small fee. Should your package get lost or stolen, please reach out to us at email@example.com with your order number and we can start a claim. Claim processes can take 7-10 days from start to finish.
Q: My Order is missing, what do I do?
A: If you believe your package is lost or stolen, get in touch with UPS or USPS immediately and give them your tracking information. They have several ways to find out where your package was last scanned and may be able to find it for you! It is not uncommon for USPS packages to be scanned as delivered and then show up the next day.
Unfortunately, we cannot do anything once the package has left our shop, and your local delivery persons are your best first contact. Please understand we are a small company and are willing to assist you in dealing with the carrier, however we cannot replace or issue refunds for lost or stolen items unless you purchased shipping insurance at checkout.
It is your responsibility to ensure you’re getting packages sent to safe and secure locations, and that you are double checking that the correct address is entered at time of order. With package theft on the rise, we are needing to ask that consumers take a more active role in finding lost packages. If you believe your package was stolen, please file a police report.
US Domestic Deer, Elk, and Bison have restricted shipping and are unavailable for international buyers to purchase directly on the website. If you wish to purchase exotic items you will need to contact us via phone: 507-932-3795 or email: firstname.lastname@example.org. In addition to the shipping cost, all shipments will incur a $125 USD Customs Inspection Fee. All other exotic leathers cannot be shipped outside the United States.
Q: What is your return policy?
- Item(s) must be in their original condition, meaning they cannot be used or altered in any way.
- Item(s) must be returned the way they were received. If your item was delivered rolled, you must return it rolled.
- The items must be returned within 30 days of the purchase date.
We strongly suggest you open and inspect your packages as soon as they arrive. You may start your return if your order meets the qualification requirements above. Start your return here.
All items must be returned with approval. If items are returned without approval, the order will incur a 25% restocking fee.
Q: What items do not qualify for returns?
A: Non-returnable items:
Q: Are returns free?
A: No, You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Eligible returns within the time period will have the cost of items fully refunded, you are responsible for the shipping costs.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com